Refund policy

Thank you for shopping with [Mate-T-Shop]. All our products are made-to-order through a print-on-demand process, which means each item is specially created after you place your order.

1. Returns & Exchanges

Because our products are custom made, we do not accept returns or exchanges for:

Wrong size selected by customer
Change of mind
Ordering by mistake
Preference change after delivery
Minor color variation due to screen display

Please check size charts carefully before placing your order.

2. Damaged / Defective / Wrong Item

We will gladly provide a free replacement or refund if you receive:

Damaged item
Printing defect
Wrong product delivered
Wrong size sent by us

You must contact us within 5 days of delivery with:

Order number
Clear photos of the product
Packaging photos (if damaged)

3. Refund Process

If approved:

Refunds are processed within 5-7 business days
Refund will be made to original payment method
COD orders may require bank details

4. Cancellation Policy

Orders may be cancelled within 6 hours of placing the order. After production begins, cancellation may not be possible.

5. Non-Delivery / Lost Orders

If your order is lost in transit or not delivered within expected timeline, please contact us. We will investigate and offer replacement/refund if applicable.